General manager
Profile
Expert planning, organizational, leadership and negotiation skills offer a rare combination of superior interpersonal skills coupled with in-depth understanding of customers from all walks of life. Known for innovation and lateral thinking skills; consistent success in solving diversity of demanding business problems. Brings years of success to any endeavor.
Provide integrity, leadership, and value while being able to keep costs minimal and always working toward improving the bottom line. Sold and Serviced over 6000 clients.
General Manager
2008-2011
Northwoods Auto Group,
New Bloomfield, PA
Executive responsibility for management and operation of Northwoods Auto Group.
Retained to execute General Motors Wind Down Agreement with Northwoods Auto Group
Responsibility to sell all new motor vehicle inventory for existing model lines, prior to
Collect accounts receivable/negotiate accounts payable, dismiss current employees while maintaining a positive atmosphere
Eliminate from the dealership premises all dealer-owned signs and advertising
Direct involvement in two buy-sell dealer purchase agreements
GENERAL MANAGER 2003-2008
Stockbridge Ford, Stockbridge, MI
Executive responsibility for management, operation of 30 employees, training and advertising budget of $300,000
Responsible for annual negotiation of vendor contracts, performance reviews,
coordinating building maintenance, improvements and safety inspections
Instituted a plan to reduce fixed operating expense in 2004, through May 2007 fixed operating costs were down 20%
Successfully instituted the D.A.D.S. CRM “Customer Relationship Management”
Direct responsibility for the purchase and disposal of 500 lease vehicles yearly
Awarded 2005 and 2006 Ford GT 50 for being in the top percentage of Ford Dealers in service and customer satisfaction
Instituted budget for dealership, established goals and objectives for all staff and employees
Total responsibility for finance procurement thru financial institutions along with factory relationships
Voice of customer/fix it right first time consistently higher than group average(Ford Dealer Performance Report)
77 used vehicles sold in one month/strong understanding of finance and special finance.
GENERAL MANAGER 1979-2001
Apollo Lincoln Mercury, Ann Arbor, MI
Executive responsibility for management, operation of 50 employees, training and advertising budget of $450,000
Participated in acquiring a bankrupt dealership in 1979, played pivotal role in sale of Apollo for four million dollars plus assets
Multiple winner of Champion One Hundred, as a top 40 Lincoln Mercury Dealer in service, sales and customer satisfaction
Assessed and identified objectives and goals for employees while establishing budgets for each department
Created and oversaw advertising and promotion while creating a footprint for the Lincoln Mercury brand in a import community
Total responsibility for finance procurement thru financial institutions along with factory relationships
Installed web cam for service/body shop allowing customers to follow vehicle repairs
1293 Red Carpet Lease Active Client Base as of 01/01/2001
J.R.
Augustaitis
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734-320-2040